Trilogy Fungi Shipping and Return Policy
Welcome to Trilogy Fungi! We are dedicated to providing you with the highest quality medicinal mushroom tinctures. Please review our shipping and return policy below for important information about order processing, shipping, and returns.
Shipping and Processing
Order Processing: Orders are processed and shipped every Monday, Wednesday, and Friday.
Same-Day Shipping: Orders placed before 10 AM MST on weekdays will be shipped on the closet Monday, Wednesday, or Friday. Orders placed after this cutoff time will be shipped on the following Monday, Wednesday, or Friday.
Weekend and Holiday Shipping: Our shipping department is closed on weekends and holidays. Orders placed during these times will be processed on the next business day.
Shipping Rates and Delivery
Shipping Rates: Shipping costs will be calculated at checkout based on your location and the shipping method selected.
Delivery Times: Delivery times vary depending on the shipping method chosen and the destination. Please refer to the estimated delivery time provided at checkout.
Returns and Refunds
At Trilogy Fungi, we stand behind our products and offer a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, we offer a hassle-free return process.
Return Period: You may return products within 30 days of order delivery.
Return Process: To initiate a return, please contact our customer service team at support@trilogyfungi.com with your order number and reason for return. We will provide you with return instructions and a prepaid return shipping label.
Return Shipping: We offer free prepaid return shipping labels for your convenience. Please note that the cost of the initial shipping will be deducted from your refund unless the return is due to a product defect or an error on our part.
Refund Process: Once we receive the returned product, we will process your refund. The refund will be for the product amount only.
Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please allow up to 7-10 business days for the refund to be processed and appear on your statement.
100% Satisfaction Guarantee
Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a full refund for the product. Simply return the product to us within 30 days of delivery, and we will refund the product amount upon receipt.
Thank you for choosing Trilogy Fungi. If you have any questions or need further assistance, please contact our customer service team at support@trilogyfungi.com. We are here to help!
